Customer Chat Executive form — GANGA RAJPUTI POSHAK

Aapke baare mein

Pehle apni jaankari bharein

Poora naam

Mobile number (WhatsApp wala)

+91

Isi number par hum call karenge aur group ka link bhejenge.

Umar (optional)

Address — ghar kahan hai

Dukaan se kitni door hain, yeh jaanne ke liye.

Sawal 1 / 8

Customer ne WhatsApp par ek poshak ka price pucha, lekin us design ka rate aapko pata nahi hai. Aap kya karenge?

A)Andaaza laga kar koi bhi price bata denge B)"Ek minute, abhi confirm karke batati hoon" bolkar sahi rate pata karenge, phir jawab denge C)Bol denge ki dukaan par aakar khud pooch lein

Sawal 2 / 8

Customer chat par gussa hai — delivery late ho gayi — aur galat bhasha use kar raha hai. Aap kya karenge?

A)Usi tarah gusse mein jawab denge B)Shaanti se maafi maangkar sahi status batayenge, aur baat na bane toh malik ko bata denge C)Chat chhod denge, reply karna band kar denge

Sawal 3 / 8

Ek saath 5 customer message kar rahe hain aur sabko turant jawab chahiye. Aap kya karenge?

A)Ek customer ko pura nipta kar hi doosre ko dekhenge, baaki wait karein B)Sabko pehle "namaste, 2 minute mein detail bhejti hoon" bhej denge, phir ek-ek karke pura jawab denge C)Sirf usi ko reply karenge jo order karta dikh raha hai

Sawal 4 / 8

Customer jo design maang raha hai wo abhi stock mein nahi hai. Aap kya karenge?

A)"Nahi hai" bolkar baat khatam kar denge B)Batayenge ki abhi nahi hai, saath mein milte-julte design ki photo bhejkar option denge C)"Haan hai" bolkar order le lenge, baad mein dekha jaayega

Sawal 5 / 8

Ek customer roz chat par nayi-nayi photo maangta rehta hai lekin order kabhi nahi karta. Aap use kaise handle karenge?

Jitna detail mein likhenge, utna achha. Ek-do line se zyada likhein.

Sawal 6 / 8

Aapke hisaab se chat par customer se baat karte waqt sabse zaruri baat kya hai?

Jitna detail mein likhenge, utna achha. Ek-do line se zyada likhein.

Sawal 7 / 8

Aapne pehle kabhi online ya chat par customer se baat ki hai? Kahan, aur kya kaam tha?

Jitna detail mein likhenge, utna achha. Ek-do line se zyada likhein.

Sawal 8 / 8

Practical test: ek customer ne Instagram par likha — "yeh lehenga kitne ka hai aur delivery kitne din mein ho jayegi?" Aap uska reply exactly kaise likhenge? Wahi likh kar dikhayein.

Jitna detail mein likhenge, utna achha. Ek-do line se zyada likhein.